At Advit Toys advittoys.com, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. This Refund & Return Policy explains your rights and options.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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The return request must be initiated within 2 days of delivery.
Certain items, such as perishable goods, customized products, and clearance sale items, may not be eligible for returns. Refer to the product description for details.
2. Return Process
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Initiate a Return: Contact our customer support team at contact@advittoys.com with your order details and reason for return.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the item back.
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Shipping the Item: Pack the item securely and include all original documentation. Use a trackable shipping method to ensure safe delivery.
Note: Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.
3. Refund Policy
Once we receive your returned item, we will:
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Inspect the item for eligibility.
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Notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 5-7 days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Non-Refundable Items:
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Gift cards
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Downloadable products
4. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at contact@advittoys.com with:
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A description of the issue
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Photographic evidence of the damage or defect
We will arrange for a replacement or refund at no additional cost.
5. Exchanges
Exchanges are only allowed for defective or damaged items. Contact us within 2 days of delivery to initiate an exchange.
6. Cancellation Policy
Orders can be canceled before shipment. Once an order is shipped, it cannot be canceled, but you may initiate a return once it is delivered.
7. Contact Us
For any questions or concerns about our Refund & Return Policy, please contact us:
Advit Toys
Email: contact@advittoys.com
Phone :+91 9953788888
Address: 4259/3, Ansari Road, Darya Ganj, New Delhi – 110002